Last Updated 01-Mar-2010

At Prudential Relocation Canada, Ltd. (‘Prudential’), we are committed to protecting your privacy and support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Statement is to inform you about Prudential’s practices related to the collection, use and disclosure of personal information that may be provided to us by your employer or through your use of our relocation services or that may otherwise be collected by us. By using our relocation services, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the terms and conditions found within this Privacy Statement.

This Privacy Statement also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that Prudential may be holding about you. We strongly recommend that you take the time to read this Privacy Statement and retain it for future reference.

Personal Information
For the purpose of this Privacy Statement, ‘personal information’ means information about an identifiable individual.

What Personal Information We Collect
The personal information collected may include at least some of the following:

• Contact information (such as name, address, email address and telephone number in a non-business capacity);
• Proof of identity (such as a signature or employee number);
• Financial information (such as salary information, banking information and credit history);
• Demographic information (such as age, education, occupation, family status and family size);
• Citizenship and immigration information (such as current citizenship and travel and immigration history); and
• Residence information (such as sale price of an existing home, purchase price of a new home or monthly rental rate).

How We Use Your Personal Information
We use your personal information to:

• Provide you with personalized services and interactive communication;
• Provide you with timely and reliable services; 
• Do all the things necessary to administer those services;
• Research, develop, manage, protect and improve those services;
• Develop and maintain our relationship with you and communicate with you;
• Bill your employer for our services and provide your employer with detailed reports regarding the costs of providing our services; and
• Collect outstanding debts.

When We Disclose Your Personal Information
Except with your consent we will not sell, license, trade or rent your personal information to or with others.

Prudential may share personal information with third parties, including affiliated companies, engaged to assist us in providing services to you or to carry out one or more of the purposes described above. For example, to help you obtain mortgage financing for your new home, we may provide financial information that you gave us to a lender. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information collected by them on behalf of Prudential or disclosed to them by Prudential and to comply with the general privacy principles described in this Privacy Statement.

Prudential reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Prudential also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Prudential or of any of the business or assets or shares of Prudential or a division thereof in order for you to continue to receive the same products and services from the third party.

Knowledge and Consent
Prudential collects personal information about you only when you voluntarily provide it or when your employer provides it with your consent. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you want to withdraw your consent at any time, please contact our:

However, please be informed that the implications of withdrawing consent may include our inability to offer you further relocation services, including the moving of household goods.
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

Use or Disclosure for Marketing Purposes
We do not use your personal information for marketing purposes, however, at your request and with your express opt-in consent we will share your name and other personal contact information with our third party suppliers who offer various optional services and products (for example, financial institutions and credit card issuers, auto loan providers, mortgage brokers, property appraisers, title companies, destination consultants), in order that they may contact you to provide you with the additional information you have requested.

Cookies
When you visit our website, we place a text file called a ‘cookie’ in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, some pages of this website may not function properly.

How We Protect Your Personal Information
Prudential makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss, theft and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, Prudential employs generally accepted information security techniques, such as firewalls and access control procedures, to protect personal information against loss and unauthorized access.

Links to Third Party Sites
This website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. Prudential is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Retention and Storage of Your Personal Information
Prudential retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

Your personal information may be processed and stored outside of the province in which you reside and/or outside of Canada by us, an affiliate or an unaffiliated service provider for the purposes set out in this Privacy Statement and, under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in those other provinces or foreign jurisdictions may be entitled to access your personal information.

Changes to this Privacy Statement
Prudential reserves the right to modify this Privacy Statement at anytime without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. The Privacy Statement posted at any time or from time to time using this website shall be deemed to be the Privacy Statement then in effect.

Correcting or Updating Your Information
You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact Prudential in writing at the address below to request access to, correct or update your personal information: